Thank you for hiring Spectrum Overhead Door. It is always a pleasure to serve our great customers! For more assistance please call (281) 748-9542
Spectrum is highly recommendable. I called Spectrum (Mike) in the morning and explained to me the process in a very friendly and detailed manner. Mike was able so send his expert technician (Sean) the very same day and fixed the broken springs. Very satisfied with the results and quality of work. 100% sure we’ll recommend Spectrum to my friends and neighbors. Two thumbs up for the excellent job!
I agree with all the testimonials above about the positive experience they had with Spectrum Overhead Door, owned by Travis. Here is the comment that I just made on the BBB website:
Extremely positive experience with Travis, the owner. During a Centerpoint power outage of several hours this date, 9-7-15, I manually raised the garage door to get a car out. After Centerpoint restored the power, I tried to lower the garage door. Could not do either by the power button or manually. Neither method would engage the carriage. Looked through the yellow page ads and was skeptical of the discounts offered as being just discounts from inflated prices. Found Katy Pros through Ace Hardware. Spectrum Overhead Door listed as being only a short distance from Cinco Ranch where I live (Northlake Village). So I called Spectrum and talked with Travis. Described the situation. He siad that the charge would be $40 to come restore the operation, and $75 to do that plus oiling and making any adjustments and “tuning.” He said he could be there within the hour. He was. As he pulled the cord to reengage the carriage, he explained to me how to do it. Simple, but at 82 I had forgotten how (I think I once knew how). He also took the time to operate the opener a couple of times to make sure that it would resume its normal fast speed of operation. He was so nice. He was there some 5 to 10 mins or so. I said I would get him a check for the $40. He began filling in the invoice form before I could leave for the check. He handed it to me and said there was No Charge; that he had just completed a job nearby, and this stop was on his way home which was nearby. The invoice showed a ZERO charge. He said that he likes to be reasonable. I said that he is “more than reasonable.” Needless to say here, I highly recommend Travis and his Spectrum company to one and all for their garage door problems..
Service is the best I’ve ever seen. Got to the shop to get some parts, uncertain of how to actually do the repair myself. I usually take care of things, but overhead doors are not my forte. I didn’t know what to expect when I walked through the door, but when I did, I got a full description and explanation of how to do it, which tools I’d need, what more should I look for and a lot more advice. I failed to ask for his name, but the owner was incredibly friendly, super helpful and resourceful. His prices are fair and it’s just a pleasure to see places like that.
I can’t say enough good about Spectrum. From the initial phone call through the handshake goodbye, the service was courteous, prompt, knowledgeable, and very affordable. Our technician “Mike” responded within a couple hours of my call and quickly identified the problem, explained what was wrong in great detail, and offered several options for repair. He was courteous, professional, and efficient. Not only did he perform the necessary service on the garage door opener, he replaced my garage light and asked my yard service men (who were there at the same time) to come into the garage and blow out the leaves and debris that had collected over the last few months. The price was very reasonable and exactly what was quoted. Honestly, when the unit broke, I had been expecting an expensive ordeal and walked away with unexpected blessings instead. I would not hesitate to recommend Spectrum to anyone who needs quick, expert service.
Highly recommended for your next garage spring repair. Requested/received a quote and scheduled the service call all via text. The technician, Travis, was on time, professional, and explained the process of replacing the broken spring and the time it would take for the repair. He was thorough and explained the rational behind his 25-minute methodical process. He went above and beyond to lubricate all the hinges, tighten the opener chain, and even made sure the door functioned properly before leaving. Reasonable, reliable, and warrantied for 2 years (parts & labor). I would use them again and recommend their services to my closest friends.
Highly recommended for your next garage spring repair. Requested/received a quote and scheduled the service call all via text. The technician, Travis, was on time, professional, and explained the process of replacing the broken spring and the time it would for the repair. He was thorough and explained the rational behind his 25-minute methodical process. He went above and beyond to lubricate all the hinges, tighten the opener chain, and even made sure the door functioned properly before leaving. Reasonable, reliable, and warrantied for 2 years (parts & labor). I would use them again and recommend their services to my closest friends.
This place is great!!! Travis was personal and professional. He even took the time to show me how to DIY . Great customer service and I would highly recommend to anyone.
I would love to commend the superior, prompt, accurate, and amazing service I received from Spectrum via technician Travis. Spectrum communicated with me to coordinate my appointment via phone and text and arrived an hour earlier than projected. Travis diagnosed and repaired my problem within an hour and explained everything throughout the process. Travis provided above and beyond repair including preventative maintenance measures. I’ll always call on Spectrum first for all of my garage installations, maintenance, and repair! Thanks Spectrum!
Very impressive service. Called Saturday morning 09:30 and got an appointment for 10:30-11:00 the same day. Service Technician (Travis) arrived within the promised time and had my two torsion springs replaced within 45 minutes and within prior promised quote. He did an overall lubrication service and check-up free of charge. I would recommend this company.
The Spectrum parts service is accurate, prompt and can be trusted to deliver as promised and guard your financial information; check them out with the Better Business Bureau.
Howard S. Madsen Crystal Falls, Michigan
Had Spectrum come all the way out to Wharton TX to repair my overhead door opener. I assumed they would need to replace the entire unit but they only replaced a few parts which saved me quite a bit of money. Definitely would recommend them.
Did some research (youtube), got a few bids, and was thrilled to go with a neighbor, Spectrum. Michael came out and explained the benefits of a dual spring over a single. He also checked all the parts and told me honestly that the only thing that needed replacing was the broken spring. He lubricated everything and showed me what to do myself every 6 months to keep the door, spring and garage door opening in good repair. Thrilled to pieces with Spectrum. Would absolutely recommend them!
Spectrum installed a new garage door opener for me in 2010. Travis was very professional and got a good deal for me on a new opener. I was very pleased with the service and recommended Spectrum to a friend and my friend was also happy with the service.
In July 2013, my garage door appeared to be possessed (went up and down randomly). Travis came out and adjusted the tension and checked all of the wires to ensure they weren’t stripped or crossed. The door opener was out of warranty and, although I offered to pay Travis for his time, he refused because he wasn’t sure he’d actually fixed the problem. I don’t know if the tension adjustment corrected the issue or Travis worked some magic, but I haven’t had any problems since.
Very nice and professional. I’d recommend Spectrum to anyone.
Garage door opener spring is broken so at 5:55 AM I call Spectrum Door in Pearland intending to leave a voice message with instructions for someone to please call me when they open, to my surprise Travis answers the call, asks a few questions concerning door, gives me a repair cost and assures me he will be at my home in Texas City between 4:00 & 4:30 that day to take care of problem. Travis arrives on time, has me go in garage with him and explains what will be done and why, and within 40 minutes advises me he has finished the job and very kindly thanks me for the opportunity to do the job.
Kudos to Travis & Spectrum Doors
I am very pleased with the service received from the time of the initial phone call to completion of the work, which was done the same day and within 2 hours of my call. Mike was the service guy and as mentioned by others he is very thorough and explains what he is going to do and what you can do as a home owner to prevent future issues. Thanks for the speedy service and for making me feel secure in my home once again. I will recommend this company to anyone I know whom is in need of garage repairs.
We had Spectrum do springs, bearings, wheels.
Work was May 2011.
Friday June 7, 2013 one spring “popped”
and Travis took the call and fixed it Monday.
No charge due to spring warranty.
Living with a broken door is no fun. Thank you for repair and standing by it.
Zip code 77005
Sent a text late friday….Travis came out Saturday Afternoon and fixed the problem in no time. Will definitely recommend Spectrum Door in the future.
Thank you for having me call today (Monday) after leaving a message on Friday with a sensor issue on my garage door opener that was installed a month ago. Thank you, Travis, for doing your utmost to get me off the phone with assurances that there could be nothing wrong with intermittently working sensors and that I need not have a technician out unless I were prepared to spend some more money. My thanks also for telling me to go fix it myself. The helpful suggestion that I cannot keep my family’s hands off the sensors was most excellent indeed. I feel so well served by this experience that I will be sure to call someone else should this issue or others arise.
Mr Waller, I am sincerely sorry that you feel that I was not willing to take care of your situation. I am more than willing to help. I kindly asked you to just “check” the alignment first, which takes just seconds, and would save you a service call! This was for your benefit. I can’t tell you how many times we get the exact same call from customer who are thankful that we offered them a quick solution to their problem. I also emphasized that you could call me back for additional help if that didn’t work after checking on it. We always honor warranty issues as proven by many testimonials seen here.
Also, you may note that our invoice states that there is “No Warranty” on opener adjustments. This is also standard for the industry. The operation of the door and opener require minor adjustments over time that are due to outside conditions such as heat, cold, moisture, dust and dirt accumulation, lack of lubrication, rodents, vibration, and even small cob webs.
If you are still having trouble, I will come by personally and get to the bottom of it!
Great company. Technicians are very friedly, professional, honest and did the excellent work for a very reasonable cost. I am very happy I called them and am going to recommend them to everyone. I had not so good experience in the past with the other garage door companies, but in the future now I know whom to call!!! Thank you Paul, Mike & Spectrum, keep up the great work!
Enjoying the setting sun last evening I heard a loud clatter from the locked garage – the one garage door torsion spring had just spontaneously parted. Called and spoke with Travis at 08:30 this morning. He talked me into using two torsion springs (one yellow, one white) in lieu of one big gold one (better for the door apparently – a double door at 7ft x 16ft – and easier / safer to install), albeit the price was just the same as the big gold one I was about to order. He delivered the two torsion springs and winders to my office at 11:30, and spent 10 minutes briefing me on the “Dos and Don’ts” of changing torsion springs. Told me to call him if I needed anything once I got into the job – very re-assuring. But his briefing was good and I didn’t need to make that call; after two hours DIY work this evening the door was back to being fully functional. Great service, very helpful and professional advice. Give them a call – you’ll be pleased that you did.
I want to thank Travis for coming out on time and doing a Excellent job.
I think he went above his normal service to take of the customer.
Travis was very help full and he really now what he was doing.
I had planed to doing it myself but after watching Travis go to work on the door
I am glad i made the call it save me lot’s time, money and my safety.
Travis the door was broken for almost two weeks.
you don’t know how happy my family was when they saw that the door was fix
Garage Door went cantawampus on a Sunday afternoon. A lot of folks can bring you back to normal during regular working hours – but these guys not only fixed our problem but improved our situation at a fair price.
What can I say. Professional…Professional…Professional. Called this morning and about 2 hours later called to say he was on his way. Inspected my other door, changed bracket, replaced 2 hinges and lubricated everything and with warranty. Door now hardly makes any noise when it opens or closes. Will definitely use again and highly recommend. Service far exceeded expectations. Thanks again
Called and the technician was at my home within an hour. Professional, knowledgeable, and quick. Charged the price quoted on the phone and even inspected my other door. Will use again and highly recommend. Even extended warranty. Service far exceeded expectations. Thanks again!
Retired Gene in Rosenberg
I waited a year before I decided to post a testimonial about Spectrum OverHead Door. Last Nov 2011, they replaced 2 garage doors and garage door openers. Tom and his assistant did a really great job. So far, no issues. They are very professional and efficient and I highly recommend their service. They stand behind their work with complete customer satisfaction guaranteed! Thanks for a great job!
I have no choice but to write another post (see post #36). this is the second time I’ve ever called Spectrum, and again, they’ve exceeded my expectations. Called and within the hour, Travis was at my home. From our first encounter, the service was commendable and nothing has changed. No argument about my warranty. He looked at the invoice and said “DONE”. All I can say is continue putting customers first and you’ll continue to flourish..Thanks Spectrum
Spectrum is a friendly company that provides excellent and quick professional service without overcharging. I had a broken torsion spring, which they replaced, but I also asked the technician if he could install new torsion bar bearings and new roller wheels. He had them in his van, and the additional cost was very reasonable. Now my 20-year-old garage door is “like new.” I would use them again.
Highly recommend this company! I had an emergancy repair after 6:00 p.m. Mike was the service tech and did a thorough and excellent job. Very courteous, knowledgeable and arrived to my home in a timely manner. I work in the service industry and it is refreshing to work with a company that has the high customer service standards that is expected. Thank you!
Just wanted to say that Mike repaired my garage door today. He did an excellent job, completed the work very fast, and is very personable.
Very good company.
I recently had a issue with my garage door that no one seemed to be able to repair correctly. I found Spectrum Overhead Door Company and called them. They arrived when they promised they would and got to work. Their service is amazing. I was told what the issues were and they took the time to repair the door and make sure it was repaired correctly. Their work has a warranty also. In this fast paced world we live in when it seems most companys don’t care, it is refreshing to find this company who actually cares about it’s customers and wants to do their best to you help you. I highly recommend this company to you. This is the only company I would ever call. They are the best!
Just want to say thanks for the quick response, fair price and great work Paul did at our home. I will definitely recommend you guys to friends.
Very professional from arrival to departure, Kudos to technician Derek, he went over and beyond to be certain that his company was represented in a five star manner. You deserve an At Derek, thanks again.
My garage door opener cratered on a Saturday morning. I had some things to do that morning and I had to go buy a new opener. I didn’t get around to calling Spectrum until 2:30 ish that day. They had a technician, Mike, at our house in less than 2 hours.
Mike was professional and thorough in his work and a very nice guy. He got the work done in a timely manner and cleaned up everything before he left. I will call Spectrum for any of my future garage door repair needs.
Spring snapped early am and Paul arrived within the hour as promised.
Total professional, even fixed an adjustment that the original installer could not figure out!
Absolutely would recommend Spectrum Overhead
Couldn’t be happier with this service!!
I called at 9am and Mike was out to our house at 11.45am. The new springs were installed, and all the wheels replaced and I was back to work at 1.30. He gave us some great tips to keep the door working and healthy longer, and the price was very affordable. I wouldn’t hesitate to contact them again.
Very professional company from start to finish. The technician Mike reviewed repairs thoroughly and explained in detail. Cost was reasonable for repairs. Even found more damage once he took off the sensors. Warrantied work and left his direct number for issues. Definitely recommend them.
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